Contact information

Contact Information – Bags4UK.co.uk

We are always happy to help with questions about our products, orders, delivery, returns or refunds.

You can contact Bags4UK using the details below.

Business Details

Business name: Bags4UK
Website: Bags4UK.co.uk
Email: info@bags4uk.co.uk

Business correspondence and returns address:
Bags4UK
4 Smokestack Grove
Wellingborough
NN8 1UD
United Kingdom

Please note that we are an online business and do not operate a customer-facing retail shop. Please contact us before returning an item or visiting the address.

Website Live Chat

For a quick response, you can contact us through the live chat on Bags4UK.co.uk.

When contacting us about an existing order, please provide:

  • Your full name
  • Your order number
  • The email address used at checkout
  • A brief description of your question or problem

This will help us find your order and assist you more quickly.

Customer Service Hours

Monday to Saturday: 9:00am–6:00pm
Sunday and UK bank holidays: Closed

Messages received outside our normal customer service hours will be answered as soon as possible on the next working day.

Order Problems

Please contact us as soon as possible if:

  • Your order has not arrived
  • An item is damaged or faulty
  • You received an incorrect product, size, colour or design
  • Part of your order is missing
  • You need help with a return or refund
  • You need to correct your delivery address

You can email info@bags4uk.co.uk or use the live chat on our website. We will always try to resolve problems quickly, fairly and with as little inconvenience as possible.

Response Times

We aim to respond to email and live-chat enquiries as quickly as possible during our customer service hours.

During busy periods, weekends or public holidays, replies may take slightly longer. Please avoid sending the same enquiry several times, as this may delay our response.

Returns

Please contact us before sending a return so that we can provide the correct instructions and identify your parcel when it arrives.

For full details, please read our Returns & Refunds Policy.