Shipping policy

Shipping & Delivery Policy – Bags4UK.co.uk

Last updated: 24 July 2026

At Bags4UK.co.uk, we aim to dispatch every order quickly and deliver it safely.

This policy explains our UK delivery options, postage charges, dispatch times and what to do if there is a problem with your delivery.

UK Delivery

We currently deliver to addresses within the United Kingdom.

Available delivery methods and estimated delivery dates are displayed during checkout.

We do not currently offer international delivery through Bags4UK.co.uk.

Same-Working-Day Dispatch

Orders placed before 3:00pm, Monday to Friday, are normally dispatched on the same working day.

Orders placed:

  • After 3:00pm
  • On Saturday or Sunday
  • On a UK bank holiday

will normally be dispatched on the next working day.

Working days are Monday to Friday, excluding UK bank holidays.

During exceptionally busy periods, severe weather, postal disruption or other circumstances outside our reasonable control, dispatch may occasionally take longer. We will always try to send your order as quickly as possible.

Delivery Options and Charges

Royal Mail Tracked 48

Estimated delivery: 1–3 working days after dispatch

Delivery charge:

  • £2.85 for orders under £8
  • Free for orders of £8 or more

Free Royal Mail Tracked 48 delivery is applied automatically during checkout when the order qualifies.

Free delivery applies only to Royal Mail Tracked 48. Customers may still choose and pay for a faster delivery service.

Royal Mail Tracked 24

Estimated delivery: 1–2 working days after dispatch
Delivery charge: £3.79 per order

Royal Mail Tracked 24 aims for next-working-day delivery, but it is not a guaranteed next-day service and some postcode exceptions may apply.

Royal Mail Special Delivery – Next Working Day

Estimated delivery: Next working day after dispatch
Delivery charge: £9.99 per order

This is our fastest delivery option and is suitable for urgent orders.

Royal Mail Special Delivery Guaranteed normally provides delivery by the next working day, subject to Royal Mail’s acceptance times, service terms and postcode exclusions. Saturday-guaranteed delivery is a separate service and is not included unless specifically stated during checkout.

An order placed after 3:00pm on Friday will normally be dispatched on Monday and delivered on Tuesday, provided neither day is a bank holiday.

Delivery Timeframes

Delivery estimates begin after your order has been dispatched.

For example:

  • An order placed before 3:00pm on Tuesday will normally be dispatched on Tuesday.
  • An order placed after 3:00pm on Tuesday will normally be dispatched on Wednesday.
  • An order placed during a weekend will normally be dispatched on Monday, unless Monday is a bank holiday.

Delivery dates displayed during checkout are estimates. Royal Mail Tracked 24 and Tracked 48 are not guaranteed delivery services.

Royal Mail deliveries can occasionally be affected by:

  • Severe weather
  • Postal disruption
  • Public holidays
  • High seasonal demand
  • Local delivery problems
  • Incorrect or incomplete addresses
  • Postcode or geographical restrictions

Tracking Information

All three of our current delivery options provide tracking or delivery confirmation.

When your order is dispatched, we will normally send a dispatch confirmation email containing your tracking information.

Tracking may not update immediately after the label is created. Please allow time for Royal Mail to receive and scan the parcel.

Please check your spam or junk folder if you do not receive your order or dispatch confirmation.

Correct Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please check that your address includes:

  • The recipient’s full name
  • House or flat number
  • Street name
  • Town or city
  • Correct postcode
  • Any necessary building or access information

If you notice an address error, please contact us immediately:

Email: info@bags4uk.co.uk
Live chat: Available on Bags4UK.co.uk

We will do our best to correct the address before dispatch. However, we cannot guarantee that an address can be changed after an order has entered the packing or delivery process.

Incorrect or Incomplete Addresses

If an order cannot be delivered because the address provided at checkout was incorrect or incomplete, the parcel may be returned to us.

Once we receive it, we will contact you to arrange either:

  • Redelivery to the correct address, or
  • A refund where appropriate

A reasonable additional delivery charge may apply if redelivery is required because the original address supplied was incorrect or incomplete.

No additional charge will apply where the address problem was caused by Bags4UK.

Safe Places, Neighbours and Delivery Instructions

Royal Mail may offer options to deliver a parcel to a safe place, neighbour, collection point or another nominated location.

Please select a secure and suitable location.

Delivery instructions are requests and cannot always be guaranteed, as the final delivery decision is made by Royal Mail.

Delayed Orders

Most orders arrive within the estimated delivery period, but occasional delays can happen.

If your order has not arrived by the estimated date, please check:

  • The delivery address on your order confirmation
  • The Royal Mail tracking information
  • Any nominated safe place
  • Around the outside of the property
  • With other household members
  • With neighbours
  • With your building reception or concierge
  • Whether a delivery card or notification was left

If you still cannot locate the parcel, please contact us through:

Email: info@bags4uk.co.uk
Live chat: Available on Bags4UK.co.uk

Please include your name, order number and delivery postcode so we can help quickly.

Lost Orders

If an order appears to be lost, we will investigate the delivery with Royal Mail.

Where the parcel is confirmed as lost, we will offer an appropriate solution, which may include:

  • Sending a replacement, or
  • Issuing a refund to the original payment method

We will always try to resolve missing-delivery problems quickly and fairly.

Orders Marked as Delivered

If the tracking shows that your parcel has been delivered but you cannot find it, please check:

  • Any safe place around the property
  • With members of your household
  • With immediate neighbours
  • With building reception or concierge
  • Any delivery photograph
  • The delivery location shown in the tracking

Please contact us by email or website live chat if the parcel still cannot be found. We will review the delivery information and assist you with the next steps.

Damaged Parcels, Missing Items or Incorrect Orders

Please contact us as soon as possible if:

  • Your parcel arrives damaged
  • An item is missing
  • You receive the wrong product
  • You receive the wrong size, colour, design or quantity
  • The product is faulty or not as described

Contact us by:

Email: info@bags4uk.co.uk
Live chat: Available on Bags4UK.co.uk

Please provide your order number and a brief description of the problem. Photographs of the parcel, packaging and products may help us resolve the issue more quickly.

Depending on the circumstances, we may:

  • Send a replacement
  • Send the missing products
  • Provide a full or partial refund
  • Cover reasonable return postage where a return is required

Please keep the original packaging until the issue has been resolved.

Multiple Parcels

Larger orders may occasionally be divided into more than one parcel.

Parcels from the same order may arrive separately. Where available, tracking information will be provided for each parcel.

You will not be charged additional delivery costs if we decide to divide your order into multiple parcels.

Changing or Cancelling an Order

Please contact us as soon as possible if you need to change or cancel an order before dispatch.

We will do our best to make the requested change. However, changes or cancellations may not be possible after the order has been packed or dispatched.

If your order has already been posted, you can return it after delivery in accordance with our Returns & Refunds Policy.

For change-of-mind returns, the customer is responsible for the return postage cost.

Delivery Charges and Refunds

If an order is cancelled before dispatch, any delivery charge paid will be refunded to the original payment method.

Where a complete eligible order is returned within the applicable cancellation period, the standard delivery charge originally paid will be refunded where legally required.

If an upgraded delivery service was selected, only the equivalent cost of the standard delivery service will normally be refundable.

Please read our Returns & Refunds Policy for full information about returns and refunds.

Events Outside Our Control

We are not responsible for unavoidable delays caused by events outside our reasonable control, including:

  • Severe weather
  • Postal or transport disruption
  • Industrial action
  • Public holidays
  • Natural disasters
  • Power or internet failures
  • Government restrictions
  • National emergencies

If a significant delay occurs, we will take reasonable steps to assist you and keep you informed where possible.

Nothing in this policy affects your statutory rights. Unless another timeframe has been agreed, UK online orders must generally be delivered within 30 days.

Contact Us

For help with dispatch, tracking, delivery or any problem with your order, please contact:

Bags4UK
Website: Bags4UK.co.uk
Email: info@bags4uk.co.uk
Live chat: Available through our website

We aim to respond and resolve delivery problems as quickly and fairly as possible.