Returns & Refunds Policy – Bags4UK.co.uk

Last updated: 23 July 2026

At Bags4UK.co.uk, we want every customer to be happy with their order. We carefully check and pack our zip bags, zipper bags, reusable resealable grip seal bags and other packaging products before dispatch.

We offer a simple and flexible 30-day returns policy.

If you have any problem with your order, please contact us by emailing info@bags4uk.co.uk or through the live chat on our website. We will always try to resolve the issue quickly and fairly.

30-Day Returns

You can request a return within 30 calendar days of receiving your order.

To request a return, please contact us by:

Email: info@bags4uk.co.uk
Live chat: Available on Bags4UK.co.uk

Please provide your name, order number and details of the item you wish to return.

Opening the packaging to check the size, colour, design or product is not a problem. Please return the item unused and in its original condition where reasonably possible.

We understand that circumstances can differ, so please contact us and we will always try to find a fair solution.

Change-of-Mind Returns

No problem if you change your mind.

For change-of-mind returns, the customer is responsible for the return postage cost.

We recommend using a tracked postal service and keeping your proof of postage until your refund has been completed.

We do not charge a restocking fee.

After contacting us, please send the return within 14 days.

Damaged, Faulty, Missing or Incorrect Orders

Please contact us as soon as possible if:

• Your order arrives damaged
• You receive the wrong size, colour, design or product
• You receive the wrong quantity
• Part of your order is missing
• An item is faulty
• The product is not as described

You can contact us by emailing info@bags4uk.co.uk or through the live chat on our website.

Please provide your order number and a brief explanation of the problem. Photographs may help us resolve the issue more quickly.

Depending on the problem, we may:

• Send a replacement
• Send any missing items
• Provide a full or partial refund
• Cover reasonable return postage where a return is required

You will not have to pay return postage if we sent an incorrect item or if the product is faulty, damaged or not as described.

How to Return an Order

Please contact us before returning your order so we know to expect it and can help you with the return process.

Please send approved returns to:

Bags4UK Returns
4 Smokestack Grove
Wellingborough
NN8 1UD
United Kingdom

Please include a note inside the parcel containing:

• Your full name
• Your order number
• Your email address

Please package the return securely to prevent damage during delivery.

For change-of-mind returns, we recommend using a tracked postal service. Bags4UK cannot be responsible for returned parcels that are lost before reaching us.

Refunds

Once we receive your return, we will check it and process the refund as quickly as possible.

Approved refunds will be sent to the original payment method, normally within 3–5 working days of receiving the returned item.

Your bank, card provider or payment provider may take additional time to show the refund in your account after we have processed it.

Original Delivery Charges

If you return your complete order within the applicable cancellation period, we will refund the standard delivery charge originally paid.

If you selected an upgraded, express or premium delivery service, we will refund only the equivalent cost of our standard delivery service.

If your order included free delivery, there will be no original delivery charge to refund.

For partial returns, the original delivery charge is not normally refunded when you keep part of the order.

Exchanges

The easiest way to change a size, colour or design is to return the original item for a refund and place a new order.

However, please contact us first by email or website live chat. Where possible, we will try to arrange a replacement directly.

Cancelling an Order

To cancel an order before it has been dispatched, please contact us as soon as possible by emailing info@bags4uk.co.uk or through our website live chat.

We will do our best to stop the order before dispatch.

If the order has already been posted, you can return it after delivery in accordance with this policy.

Personalised or Custom-Made Products

Products made, printed or personalised specifically to your instructions cannot normally be returned because you have changed your mind.

This does not apply if the product is faulty, damaged, incorrectly supplied or not as described.

Standard colours and printed designs offered for general sale on Bags4UK.co.uk are not considered personalised products.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery period, please contact us by emailing info@bags4uk.co.uk or through the live chat on our website.

We may ask you to check:

• The delivery address entered at checkout
• Any safe place around the property
• With other members of your household
• With neighbours or building reception
• Any tracking or attempted-delivery information

Where necessary, we will investigate the delivery with the postal service.

If the order is confirmed as lost, we will arrange a replacement or refund.

Your Consumer Rights

This returns policy does not affect your statutory rights under UK consumer law.

Products must be as described, of satisfactory quality and fit for their intended purpose.

Contact Us

For help with a return, refund, delivery or any other problem with your order, please contact us:

Email: info@bags4uk.co.uk
Live chat: Available on our website
Website: Bags4UK.co.uk

We aim to resolve all order problems quickly, fairly and with as little inconvenience as possible.