Terms of service

Terms of Service – Bags4UK.co.uk

Last updated: 23 July 2026

These Terms of Service explain the rules that apply when you visit Bags4UK.co.uk, place an order or use any of our website services.

Please read these terms before placing an order. By using our website or purchasing from us, you agree to these Terms of Service.

Nothing in these terms limits or removes your statutory rights under UK consumer law.

1. About Bags4UK

Bags4UK is an independent UK online retailer selling zip bags, zipper bags, reusable resealable grip seal bags, printed bags and other packaging products.

Trading name: Bags4UK
Operated by: Saeed Bairamian
Website: Bags4UK.co.uk
Email: info@bags4uk.co.uk
Live chat: Available through our website

Postal address:

Bags4UK
4 Smokestack Grove
Wellingborough
NN8 1UD
United Kingdom

2. Contacting Us

Please contact us if you have a question or experience any problem with your order.

You can contact us by:

When contacting us about an order, please provide your name, order number and a brief explanation of your enquiry.

We aim to respond and resolve order problems as quickly and fairly as possible.

3. Using Our Website

You may use Bags4UK.co.uk for lawful personal or business shopping purposes.

You must not:

  • Use our website for fraudulent, illegal or harmful activities
  • Provide false or misleading information
  • Attempt to interfere with the security or operation of our website
  • Introduce viruses, malware or other harmful technology
  • Attempt to gain unauthorised access to our website or customer accounts
  • Copy, scrape or automatically collect website content without permission
  • Use our products or services for an unlawful purpose
  • Infringe our intellectual property rights or the rights of another person

We may restrict or prevent access to our website where we reasonably believe it is being misused.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, quantities, dimensions, colours, designs, prices and availability are accurate.

However:

  • Colours may appear slightly different depending on your screen or device
  • Printed designs may have minor differences in position or appearance
  • Product packaging may change without affecting the product itself
  • Small manufacturing variations may occur between batches
  • Images may sometimes show more than one product for display purposes

The product title, description, selected variation and quantity shown on the product page and during checkout determine what is included with your order.

Please check the selected size, colour, print, design and quantity carefully before completing your purchase.

If we discover a significant error in a product description after you order, we will contact you and offer the choice of continuing with the corrected information or cancelling for a full refund.

5. Product Measurements

Bag dimensions are generally displayed in millimetres and may also be shown in inches.

Please check the product description carefully to understand how a bag has been measured. Where relevant, the usable internal space may be slightly smaller than the complete external measurement because of the seal, edges or manufacturing process.

Please contact us through email or website live chat before ordering if you are unsure whether a particular size will be suitable.

6. Product Use and Safety

Products should only be used for the purpose described on the relevant product page.

Unless a product listing specifically states otherwise, our bags are not sold as:

  • Food-contact packaging
  • Child-resistant packaging
  • Tamper-evident packaging
  • Sterile or medical packaging
  • Packaging for medicines or pharmaceutical products
  • Packaging for safety-critical or hazardous materials

Plastic bags are not toys and may present a suffocation risk. Keep them away from babies, young children and pets.

Customers are responsible for checking that a product is suitable for their intended use before using it.

These provisions do not affect your rights if a product is faulty, unsafe, incorrectly described or unsuitable for a purpose that you specifically discussed with us before purchasing.

7. Placing an Order

When you place an order, you are offering to purchase the selected products under these Terms of Service.

After checkout, you should receive an order confirmation. This confirms that we have received your order but does not always mean that it has been accepted.

A contract between you and Bags4UK is formed when we accept your order and send confirmation that it has been processed or dispatched.

Please check your order confirmation and contact us promptly if any information is incorrect.

8. When We May Refuse or Cancel an Order

We may refuse or cancel an order where reasonably necessary, including when:

  • A product is unavailable
  • An obvious pricing or listing error has occurred
  • Payment has not been authorised
  • The billing or delivery information cannot be verified
  • We reasonably suspect fraud or unauthorised payment
  • The order breaches a product limit or promotional condition
  • We cannot deliver to the address provided
  • We reasonably believe the order or products may be used unlawfully
  • A technical problem has affected the order

If we cancel an order after payment has been taken, we will refund the affected amount to the original payment method as quickly as possible.

We will not cancel an accepted order without a reasonable basis.

9. Prices

Product prices are shown in pounds sterling.

Any applicable delivery charges, discounts and taxes will be displayed before you complete checkout.

We may change prices at any time, but price changes will not normally affect an order that we have already accepted.

If an obvious pricing error occurs, we are not required to supply the product at the incorrect price. We will contact you before dispatch and allow you to purchase at the correct price or cancel for a full refund.

10. Payments

Available payment methods are displayed at checkout and may include payment services provided by Shopify, card providers, PayPal or other approved payment providers.

By submitting payment information, you confirm that:

  • The information provided is accurate
  • You are authorised to use the selected payment method
  • There are sufficient funds or credit available
  • The payment does not involve fraud or unauthorised activity

Payments may be subject to security, payment-provider and fraud-prevention checks.

We do not normally receive or store your complete debit or credit card details.

11. Discount Codes and Promotions

From time to time, we may offer discount codes, multi-buy offers, free products or other promotions.

Unless stated otherwise:

  • Promotions apply only during the stated promotional period
  • Discount codes must be entered before checkout is completed
  • Only one discount code may be used per order
  • Promotions cannot be exchanged for cash
  • Promotions cannot normally be applied retrospectively
  • Products must meet the stated eligibility requirements
  • Free promotional items may need to be added to the basket before checkout
  • Promotions are subject to product and stock availability

Additional conditions displayed with a particular promotion will form part of these terms.

We may withdraw or amend a promotion before an order is placed. This will not normally affect an order that has already been accepted.

We may cancel a discount or promotional order if the promotion has been used fraudulently or in a way that clearly breaches its stated conditions.

12. Delivery Area

Unless otherwise stated on our website, we currently accept orders for delivery within the United Kingdom.

We may be unable to deliver to certain restricted locations or addresses that are not accepted by the chosen delivery provider.

Please contact us before ordering if you are unsure whether we can deliver to your location.

13. Delivery Information

Delivery options, prices and estimated times are displayed on our website, during checkout or in our Shipping Policy.

Delivery dates and times are estimates unless we have expressly agreed to a guaranteed delivery service.

We will make reasonable efforts to dispatch and deliver orders within the stated timeframe. Delays can occasionally occur because of postal disruption, severe weather, public holidays, incorrect addresses or circumstances outside our reasonable control.

Unless a different delivery period has been agreed, orders will be delivered within the timeframe required by applicable UK consumer law.

Please contact us by email or website live chat if your order has not arrived within the expected delivery period.

14. Delivery Addresses

You are responsible for providing a complete and accurate delivery address, including:

  • Full recipient name
  • House or flat number
  • Street name
  • Town or city
  • Correct postcode
  • Any necessary building or access information

Please contact us immediately if you notice an address error.

We will try to update the address before dispatch, but we cannot guarantee that changes will be possible after an order has entered the packing or delivery process.

If a parcel is returned because the address was incomplete or incorrect, or because it was not collected, we will contact you to arrange a refund or redelivery.

We may ask you to pay a reasonable redelivery charge where the problem was caused by incorrect information or failure to collect the parcel. No redelivery charge will apply where the problem was caused by us.

15. Delivery Risk

We remain responsible for the goods until they are delivered to you or to another person you have identified to receive them.

Where you provide a safe-place or delivery instruction, please make sure the requested location is secure and suitable.

Nothing in this section affects your statutory rights where an order is lost, damaged or delivered incorrectly.

16. Delayed or Lost Orders

If your order has not arrived, please contact us by emailing info@bags4uk.co.uk or through our website live chat.

We may ask you to check:

  • The delivery address entered at checkout
  • Any safe place around the property
  • With household members
  • With neighbours or building reception
  • Tracking and attempted-delivery information

Where necessary, we will investigate with Royal Mail or the relevant delivery provider.

If the order is confirmed as lost, we will arrange an appropriate replacement or refund.

17. Cancelling an Order Before Dispatch

Please contact us as soon as possible if you wish to cancel or change an order before it is dispatched.

You can contact us by:

We will do our best to stop or amend the order. However, changes may not be possible once the order has been packed or dispatched.

If your order has already been posted, you can request a return after delivery in accordance with our Returns & Refunds Policy.

18. Returns and Change of Mind

We offer a flexible 30-day returns policy for eligible products.

For change-of-mind returns:

  • Please contact us within 30 days of receiving the order
  • The customer is responsible for the return postage cost
  • There is no restocking fee
  • Returned products should be unused and in their original condition where reasonably possible

Opening the packaging to check the size, colour or design is not a problem.

Full instructions, exclusions, refund times and our return address are available in our Returns & Refunds Policy.

Our voluntary 30-day returns period is in addition to the rights available to eligible online customers under UK consumer law.

19. Faulty, Damaged, Missing or Incorrect Products

Please contact us as soon as possible if:

  • A product is damaged
  • A product is faulty
  • You receive an incorrect size, colour, design or item
  • The quantity is incorrect
  • Part of your order is missing
  • A product is materially different from its description

Please provide your order number and a brief description of the issue. Photographs may help us resolve the matter more quickly.

Depending on the circumstances, we may:

  • Send a replacement
  • Send missing products
  • Provide a full or partial refund
  • Arrange or cover reasonable return postage where a return is necessary

You will not be responsible for reasonable return costs where we have supplied a faulty, damaged, incorrect or misdescribed product.

20. Your Consumer Rights

Nothing in these Terms of Service or any other Bags4UK policy limits your statutory rights.

Products must be:

  • As described
  • Of satisfactory quality
  • Fit for their intended purpose

Where products do not meet these legal requirements, you may be entitled to a refund, replacement, repair, price reduction or another remedy depending on the circumstances.

Our 30-day change-of-mind returns policy is separate from your legal rights relating to faulty or misdescribed products.

21. Refunds

Approved refunds will be issued to the original payment method.

We normally process refunds within 3–5 working days after receiving and checking a returned item or after agreeing that no return is required.

Your bank, card issuer or payment provider may take additional time to show the refund in your account.

Further information is available in our Returns & Refunds Policy.

22. Personalised and Custom Orders

Products made, printed or personalised specifically to your individual instructions cannot normally be returned because you have changed your mind.

This does not apply where the product is:

  • Faulty
  • Damaged
  • Incorrectly supplied
  • Not as described

Standard colours and printed designs offered for general sale on Bags4UK.co.uk are not considered personalised products.

Any additional conditions for a personalised or custom order will be explained before the order is confirmed.

23. Customer Accounts

You may be able to create an account to view orders or use other website features.

You are responsible for:

  • Keeping your login details confidential
  • Providing accurate account information
  • Preventing unauthorised access to your account
  • Contacting us if you believe your account has been compromised

We may suspend an account where we reasonably suspect fraud, misuse or a security risk.

24. Customer Reviews and Submitted Content

You may be able to submit reviews, photographs, comments, questions or other content.

Content submitted must:

  • Be honest and based on genuine experience
  • Be relevant to the product or service
  • Not be threatening, abusive, discriminatory or unlawful
  • Not contain malicious software
  • Not infringe another person’s privacy or intellectual property rights
  • Not contain false or misleading claims
  • Not include unnecessary personal or confidential information

You retain ownership of content you create. By submitting content for publication, you give Bags4UK permission to display, reproduce and use it in connection with our website, products and marketing.

We may decline or remove content that breaches these terms, but we will not remove a genuine negative review merely because it is critical.

25. Intellectual Property

The content on Bags4UK.co.uk, including our business name, logo, product photographs, graphics, page layouts, written descriptions and original website content, belongs to Bags4UK or is used with permission.

You may view and use the website for normal shopping purposes.

You must not copy, reproduce, republish, sell, distribute or commercially exploit our website content without prior written permission, except where the law permits it.

Third-party names, logos and trademarks remain the property of their respective owners.

26. Third-Party Services and Links

Our website may use or link to third-party services, including:

  • Shopify
  • Payment providers
  • Delivery providers
  • Live-chat services
  • Review platforms
  • Analytics and advertising services
  • Social-media platforms

We are not responsible for the independent content, availability or privacy practices of third-party websites.

Your use of a third-party service may also be governed by that provider’s own terms and privacy policy.

27. Privacy and Cookies

We collect and use personal information in accordance with our Privacy Policy.

Our website also uses cookies and similar technologies. Information about cookie categories, consent and managing preferences is available in our Privacy Policy and through the cookie settings shown on our website.

28. Website Availability

We aim to keep Bags4UK.co.uk available and operating correctly.

However, we cannot guarantee that the website will always be uninterrupted, secure or free from technical errors.

We may temporarily suspend or restrict access for:

  • Maintenance
  • Security updates
  • Technical problems
  • Changes to website services
  • Circumstances outside our reasonable control

We will try to minimise disruption where reasonably possible.

29. Our Responsibility to Consumers

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill.

Loss or damage is foreseeable when it is an obvious result of our breach or when both you and Bags4UK knew it might occur when the contract was formed.

We do not exclude or limit liability where doing so would be unlawful, including liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Breach of your statutory consumer rights
  • Any other liability that cannot legally be excluded

Products sold to consumers are primarily supplied for personal or private use. We are not normally responsible for business losses, including loss of profit, income, business opportunity or commercial data, resulting from consumer use of our products.

30. Events Outside Our Reasonable Control

We are not responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

  • Postal or courier disruption
  • Severe weather
  • Fire or flooding
  • Transport disruption
  • Power or internet failures
  • Cyberattacks
  • Government action
  • Industrial disputes
  • Public emergencies
  • Supplier disruption

Where such an event affects your order, we will contact you where practical and take reasonable steps to reduce the delay.

Your statutory rights regarding significantly delayed or undelivered orders remain unaffected.

31. Complaints

We want to resolve complaints quickly, fairly and with as little inconvenience as possible.

Please contact us by:

Email: info@bags4uk.co.uk
Live chat: Available through Bags4UK.co.uk

Please include your name, order number and details of the problem.

We will review your complaint and respond as soon as reasonably possible.

32. Changes to These Terms

We may update these Terms of Service when:

  • Our website or products change
  • We introduce new payment or delivery options
  • Our business practices change
  • Legal or regulatory requirements change
  • We need to clarify existing wording

The latest version will be published on Bags4UK.co.uk with the updated date shown at the top.

Changes will not unfairly alter the terms of an order that we have already accepted.

33. Transferring Our Rights

We may transfer our rights and obligations under these terms to another organisation as part of a sale, transfer or reorganisation of the business.

Any transfer will not reduce your contractual or statutory rights.

You may only transfer your rights under an order to another person with our written agreement, except where applicable law allows otherwise.

34. Severability

If any part of these terms is found to be unlawful, invalid or unenforceable, the remaining sections will continue to apply.

35. Waiver

If we do not immediately enforce a right under these terms, this does not mean that we have given up that right.

36. Third-Party Rights

These terms are between you and Bags4UK.

Unless expressly stated otherwise, no other person has the right to enforce them.

37. Governing Law

These Terms of Service and purchases made through Bags4UK.co.uk are governed by the laws of England and Wales.

Customers living in Scotland or Northern Ireland retain any mandatory legal protections and rights to bring proceedings in the courts available to them under applicable consumer law.

38. Contact Information

For questions about these terms, an order or any problem with our products or website, please contact:

Bags4UK
Operated by: Saeed Bairamian
Email: info@bags4uk.co.uk
Live chat: Available on our website
Website: Bags4UK.co.uk

Postal address:

Bags4UK
4 Smokestack Grove
Wellingborough
NN8 1UD
United Kingdom