Privacy policy

Privacy Policy – Bags4UK.co.uk

Last updated: 23 July 2026

At Bags4UK.co.uk, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect when you visit our website, place an order, contact us or use our services. It also explains how we use, store and share that information and the rights available to you.

Who We Are

Bags4UK is responsible for deciding how and why your personal information is used. For UK data protection purposes, Bags4UK is the data controller.

Trading name: Bags4UK
Website: Bags4UK.co.uk
Email: info@bags4uk.co.uk
Postal address:
Bags4UK
4 Smokestack Grove
Wellingborough
NN8 1UD
United Kingdom

Information We Collect

Depending on how you use our website, we may collect the following information.

Information You Provide to Us

This may include:

  • Your name
  • Billing and delivery addresses
  • Email address
  • Telephone number
  • Order and purchase information
  • Account login details if you create an account
  • Messages sent through email, website live chat or contact forms
  • Product reviews, feedback or survey responses
  • Your marketing and communication preferences
  • Information you provide when requesting a return, refund or replacement

Please do not send us unnecessary sensitive personal information through email, live chat, order notes or contact forms.

Payment Information

Payments are processed securely by Shopify Payments, PayPal or other payment providers offered at checkout.

We do not normally receive or store your complete debit or credit card details. Payment providers process this information in accordance with their own privacy and security policies.

We may receive limited payment information, such as:

  • The payment method used
  • Payment status
  • Transaction reference
  • The last few digits of the payment card
  • Billing address
  • Fraud or security-check results

Information Collected Automatically

When you visit Bags4UK.co.uk, certain information may be collected automatically through cookies and similar technologies, including:

  • Internet Protocol address
  • Browser and device type
  • Operating system
  • Approximate location based on your Internet Protocol address
  • Pages and products viewed
  • Search terms entered on our website
  • Items added to or removed from your basket
  • Referring website or advertising source
  • Dates and times of visits
  • Website interactions and checkout activity
  • Cookie identifiers and privacy preferences

Some information is necessary for the website, shopping basket, secure checkout and fraud prevention to function properly.

Analytics, advertising and personalisation information will only be collected or used where permitted by law and, where required, after you have provided consent through our cookie banner.

Information Received from Other Sources

We may receive personal information from companies that help us operate our business, including:

  • Shopify
  • Payment providers
  • Delivery companies
  • Fraud-prevention and security providers
  • Website and live-chat providers
  • Email and marketing providers
  • Analytics and advertising services
  • Social-media platforms where you interact with us
  • Applications installed on our Shopify store

The information received depends on the service used and your privacy settings with that provider.

How We Use Your Information

We may use your personal information to:

  • Process and deliver your order
  • Take and confirm payment
  • Send order confirmations and delivery updates
  • Respond to questions through email or website live chat
  • Handle returns, replacements, refunds and complaints
  • Confirm or correct delivery information
  • Prevent fraud, abuse and unauthorised transactions
  • Protect our website, customers and business
  • Maintain customer accounts
  • Improve our website, products and customer service
  • Understand how customers use our website
  • Maintain accurate tax, accounting and business records
  • Comply with legal and regulatory requirements
  • Send marketing communications where you have agreed or where the law otherwise permits
  • Measure advertising performance where the necessary permission has been provided

We will not use your personal information for a purpose that is incompatible with the reason it was collected unless permitted or required by law.

Our Lawful Bases for Using Your Information

Under UK data protection law, we must have a lawful reason for using personal information.

Contract

We use your information when necessary to provide products or services you have requested. This includes:

  • Processing orders
  • Taking payment
  • Arranging delivery
  • Providing customer support
  • Managing returns and refunds

Legal Obligation

We may use and retain information where necessary to:

  • Maintain tax and accounting records
  • Comply with consumer protection laws
  • Respond to lawful requests from courts, regulators or authorities
  • Meet other legal obligations

Legitimate Interests

We may use information where it is reasonably necessary for the legitimate interests of our business or customers, provided those interests do not override your rights.

This may include:

  • Preventing fraud and misuse
  • Protecting our website and business
  • Responding to customer enquiries
  • Improving our products and services
  • Understanding general website performance
  • Establishing, exercising or defending legal claims

Consent

Where consent is required, we may use your information for:

  • Email or text-message marketing
  • Non-essential analytics cookies
  • Advertising cookies
  • Personalised advertising

You can withdraw your consent at any time.

How We Share Your Information

We only share personal information where necessary to operate our store, provide your order, comply with the law or protect our legitimate interests.

We may share information with:

Shopify

Our online shop is hosted by Shopify. Shopify processes customer information to provide website hosting, checkout, payment, security, analytics and other ecommerce services.

Shopify may also process certain information for its own purposes as explained in the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

Payment Providers

Payment information may be shared with Shopify Payments, PayPal, card networks, banks and other payment providers used to process transactions, prevent fraud and issue refunds.

Delivery Providers

We share necessary delivery information with Royal Mail or another delivery provider used to fulfil your order. This may include your name, delivery address, email address, telephone number and parcel information.

Service Providers

We may use trusted providers for:

  • Website hosting
  • Live chat and customer support
  • Email communications
  • Marketing
  • Data storage
  • Fraud prevention
  • Security
  • Analytics
  • Advertising
  • Accounting and professional advice

These providers may only receive the information reasonably necessary to perform their services.

Legal and Regulatory Disclosures

We may disclose information where reasonably necessary to:

  • Comply with a legal obligation
  • Respond to a court order or lawful authority request
  • Prevent or investigate fraud or criminal activity
  • Protect the rights, safety or property of Bags4UK, our customers or others
  • Establish, exercise or defend legal claims

Business Transfers

If Bags4UK is sold, transferred, reorganised or merged, relevant customer information may be transferred as part of the business transaction, subject to appropriate confidentiality and data protection requirements.

We do not sell customer lists or personal information to third parties for their own direct-marketing purposes.

Cookies and Similar Technologies

Bags4UK.co.uk uses cookies and similar technologies to operate the website and understand how it is used.

Cookies are small files stored on your browser or device.

We may use the following types of cookies:

Strictly Necessary Cookies

These cookies are required for essential website functions, including:

  • Keeping products in your shopping basket
  • Secure checkout
  • Payment processing
  • Account login
  • Fraud prevention
  • Remembering your cookie choices

These cookies cannot normally be disabled through our consent banner because the website may not work correctly without them.

Preference Cookies

These cookies remember choices such as your location, language or display preferences.

Analytics Cookies

These cookies help us understand how visitors use our website, which pages are popular and whether customers experience technical problems.

Where legally required, these cookies will only be used after you provide consent.

Advertising Cookies

Advertising cookies may help us measure advertisements, limit repeated adverts and show more relevant advertising.

Where legally required, advertising cookies will only be used after you provide consent.

You can accept, reject or manage non-essential cookies through the cookie banner displayed on our website. You can also manage cookies through your browser settings.

Disabling some cookies may affect the way certain website features operate.

Google Services

Where enabled and permitted by your cookie choices, we may use services provided by Google, such as:

  • Google Analytics
  • Google Ads
  • Google Merchant Center
  • Google Tag Manager
  • Google Consent Mode

These services may collect information about your device, website activity, advertising interactions and purchases.

Non-essential Google analytics or advertising technologies will only be used where permitted by law and, where required, after you have provided consent.

Google processes information in accordance with its own privacy policies.

Marketing Communications

We may send you marketing emails where:

  • You have actively subscribed, or
  • You previously purchased from us and marketing is legally permitted

You can unsubscribe at any time by:

  • Selecting the unsubscribe link in a marketing email
  • Emailing info@bags4uk.co.uk
  • Contacting us through the website live chat

Unsubscribing from marketing will not stop important service messages relating to an order, delivery, return, refund or account security.

We may retain limited information about your opt-out request to ensure that we continue to respect your preference.

Fraud Prevention and Automated Checks

Our payment, security and fraud-prevention providers may use automated systems to assess transactions for possible fraud, unauthorised payment or other security risks.

This may involve checking information such as:

  • Payment details
  • Billing and delivery addresses
  • Internet Protocol address
  • Device information
  • Previous transaction activity

An order may be delayed, reviewed, cancelled or refunded if it is identified as potentially fraudulent or unauthorised.

You may contact us at info@bags4uk.co.uk if you believe an order has been incorrectly affected by a fraud or security check.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, tax, accounting, fraud-prevention and dispute-resolution requirements.

Generally:

  • Order, payment and transaction records may be retained for up to six years or longer where legally required.
  • Customer service messages may normally be retained for up to two years after the enquiry has been resolved.
  • Account information may be retained while your account remains active.
  • Marketing information is retained until you unsubscribe, withdraw consent or the information is no longer required.
  • Cookie and analytics information is retained according to the duration of the relevant cookie or service.
  • Information relating to a complaint, refund, chargeback or legal dispute may be retained until the matter and any applicable legal period have ended.

We may securely delete or anonymise information when it is no longer required.

International Data Transfers

Some service providers, including Shopify and providers of payment, analytics, advertising or technical services, may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate legal safeguards are used. These may include:

  • Transfers to countries recognised as providing adequate data protection
  • Approved contractual safeguards
  • The UK International Data Transfer Agreement
  • An approved UK Addendum to standard contractual clauses
  • Other safeguards permitted by data protection law

How We Protect Your Information

We use reasonable technical and organisational measures designed to protect personal information from:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

These measures may include secure Shopify hosting, encrypted checkout connections, access controls, account authentication and trusted payment providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Please protect your account password and contact us if you believe your information or account has been compromised.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete personal information
  • Ask us to restrict how information is used
  • Object to certain uses of your information
  • Request the transfer of information in a usable format
  • Withdraw consent where we rely on consent
  • Object to direct marketing
  • Raise a concern about how your information is handled

These rights are not absolute and may be subject to legal exceptions.

To exercise a right, email info@bags4uk.co.uk or contact us through the live chat on our website.

Please explain your request clearly. We may ask for reasonable information to verify your identity before providing, changing or deleting personal information.

We will respond within the time required by applicable data protection law.

Complaints

Please contact us first if you have concerns about how your personal information has been handled. We will try to resolve your concern quickly and fairly.

You also have the right to complain to the UK data protection regulator:

Information Commissioner’s Office

https://ico.org.uk/make-a-complaint/

Children’s Privacy

Our website and products are intended for general shoppers and are not specifically directed at children.

We do not knowingly collect personal information directly from children who are not legally able to provide valid consent. A parent or guardian should place an order on behalf of a child where necessary.

Please contact us if you believe a child has provided personal information to us inappropriately.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security or content of websites operated by other organisations. Please read their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, website, applications, legal obligations or data-processing activities change.

The latest version will always be published on Bags4UK.co.uk with the updated date shown at the top.

Material changes may also be communicated through the website or by email where appropriate.

Contact Us

For questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us:

Email: info@bags4uk.co.uk
Live chat: Available on Bags4UK.co.uk
Website: Bags4UK.co.uk

Postal address:
Bags4UK
4 Smokestack Grove
Wellingborough
NN8 1UD
United Kingdom